Thanks for shopping at DoNotCarry.com.
If you are not entirely satisfied with your purchase, we’re here
to help you.
Returns
Items you Ordered
Not every
vendor has the same policy or requirement; it all depends on the product that
you wish to return. Grocery items, wine, and customized/handmade/made-on-demand
items are not returnable but may be refunded or replaced. You can view the
return policy of the vendor before you purchase an item by viewing the Returns
and Refunds Policy section.
To be
eligible for a return, your item must be unused and in the same condition that
you received it. Your item must be in the original packaging. Products missing all their applicable tags are not acceptable
for return. Ensure you enclose the correct and complete item when making a
return. We need the correct item returned in order to grant a refund.
To protect
our vendors and their customers, DoNotCarry.com disposes of incorrect/mistaken
returns. If you sent an incorrect item, contact Customer Service as soon as
possible. We can’t guarantee your item will be found and returned, and we
cannot provide compensation for any incorrect/mistaken return disposed of.
All product packaging (boxes, etc.) and certificates of
authenticity and appraisal must be returned with the item. Any Fine Art item
returned without original documentation will be rejected. Any Fine Art items
that have been damaged, or otherwise altered after delivery, won't be accepted
for return. Luxury Store products must be returned in new, unused, and
unaltered condition. This includes any attached tags (product tags and security
tags), and where applicable, hygiene seals. If we have concerns with
authenticity or the condition of the return, we may provide a longer return
processing window to evaluate with the brand owner, and this may impact the
timing of any applicable refund.
If the
return qualifies, you have 5 calendar days to return an item from the date you
received it. If a vendor does not offer a refund, you may file a claim to seek
help with your return to customerservice@donotcarry.com.
Track your Return
If you are
sending the item within the United States and the order is valued at $100 or more,
insure the shipment for the value of the merchandise and ship your return with
a signature shipping service. Items valued over $35 must be returned to our
vendor with a trackable shipping service. For items below $35, we suggest USPS
delivery confirmation service. Items with a
value more than $500 must also be insured. If a package doesn't arrive and you
don't use a trackable method to return or if you refuse the shipment as a
method of return, we may not be able to cover you.
About Return Shipping
DoNotCarry.com
will automatically refund up to $20 for return postage costs on receipt of the
item. If your return postage costs exceed $20, you may contact our Customer
Service to request a refund of the remaining postage cost. If you return a
defective, damaged or incorrect item, you’ll be refunded the full postage cost,
as well as your Import Fees Deposit, once your return is processed.
About Refunds
Once we
receive your item, we will inspect it and notify you via email that we have
received your returned item. We will immediately notify you on the status of
your refund after inspecting the item.
If your
return is approved, we will initiate a refund to your credit card (or original
method of payment). You will receive the credit within a certain amount of days,
depending on your card’s issuer’s policies.
It can
take more than 30 days for an item to reach us once you return it. Once the
item is received at our vendor’s store/locale, it takes 2 business days for the
refund to be processed and 3-5 business days for the refund amount to show up
in your account.
Contact Us
If you have any questions on how to return your item, please email
us at customerservice@donotcarry.com and we
will be happy to help you.